Sales Terms & Conditions
Effective date: July 29th 2025
1. The Agreement
The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties shall prevail, unless it is contrary to mandatory legislation.
The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between businesses and consumers.
2. The Parties
The seller is RISQ AS, Sannesmoen 81, 3750 Drangedal, [email protected], 935706009 MVA, and is hereinafter referred to as the seller/seller.
The buyer is the consumer who places the order, and is hereinafter referred to as the buyer/buyer.
3. Price
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
4. Entering into a contract
The agreement is binding on both parties once the buyer has sent his order to the seller.
However, the agreement is not binding if there has been a typing or typing error in the offer from the seller, in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that such an error existed.
5. Payments
The seller can demand payment for the item from the time it is shipped from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller can reserve the purchase price on the card at the time of ordering. The card will be charged on the same day as the item is shipped.
In the case of payment by invoice, the invoice to the buyer will be issued upon shipment of the goods. The payment deadline is stated in the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot pay by subsequent invoice.
Cancel recurring payments/subscriptions
Fixed payments are handled via Vipps, Apple Pay or Card. To cancel a fixed payment, you can either send an email to [email protected] or cancel yourself via the Vipps app or Apple payments.
In the Vipps app, go to "Fixed payments", select the subscription you want to cancel and click "Manage subscription". Then you can log in with Vipps and cancel the subscription.
6. Delivery
Delivery is made when the buyer, or his representative, has taken possession of the item.
If the delivery time is not stated in the ordering solution or separate agreement between the buyer and the seller, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise specifically agreed between the parties.
7. The risk of the item
The risk for the goods passes to the buyer when he, or his representative, has received the goods in accordance with section 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the goods in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the deadline. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.
The withdrawal period is considered to have been met if the notification is sent before the expiry of the deadline. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, e-mail or letter).
The withdrawal period begins to run:
For the purchase of individual items, the cancellation period will run from the day after the item(s) are received.
If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not inform the seller before entering into the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a lack of information about the terms, deadlines and procedure for exercising the right of withdrawal. If the trader ensures that the information is provided during these 12 months, the withdrawal period will nevertheless expire 14 days after the day on which the buyer received the information.
When exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from the date of notification of the use of the right of withdrawal. The buyer will cover the direct costs of returning the item, unless otherwise agreed or the seller has failed to inform that the buyer will cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the product in a proper manner to determine the nature, characteristics and function of the product, without the right of withdrawal lapsing. If the testing or testing of the goods goes beyond what is justifiable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the date on which the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has presented documentation that the goods have been sent back.
9. Delay and non-delivery - buyers' rights and deadline for filing claims
If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchases Act, withhold the purchase price, demand fulfilment, terminate the agreement and/or claim compensation from the seller.
In the case of a claim for remedies for breach of contract, the notification should be in writing (e.g. e-mail) for reasons of evidence.
Fulfilment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer may not demand performance if there is an obstacle that the seller cannot overcome, or if performance will cause such a great inconvenience or cost to the seller that it is significantly disproportionate to the buyer's interest in the seller complying. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.
The buyer loses his or her right to demand performance if he or she waits an unreasonably long time to make the claim.
Elevation
If the seller does not deliver the goods at the time of delivery, the buyer must encourage the seller to deliver within a reasonable additional time limit for fulfilment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.
However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline set by the consumer or after the time of delivery that was decisive for the conclusion of the contract, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Substitute
The buyer can claim compensation for a loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Defects in the goods - the buyer's rights and complaint period
If there is a defect in the product, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered, that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from the defect was discovered or should have been discovered. A complaint can be made no later than two years after the buyer took possession of the goods. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the product has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in Chapter 6 of the Consumer Purchase Act, withhold the purchase price, choose between correction and replacement, demand a price reduction, demand cancellation of the agreement and/or claim compensation from the seller.
Complaints to the seller should be made in writing.
Correction or replacement
The buyer can choose between demanding the defect corrected or delivery of equivalent items. The seller may nevertheless oppose the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or replacement must be carried out within a reasonable time. In principle, the seller is not entitled to make more than two attempts to rectify the same defect.
Price reduction
The buyer can demand an appropriate price reduction if the item is not corrected or redelivered. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are special reasons for doing so, the price reduction can instead be set equal to the significance of the defect for the buyer.
Cancelling
If the item has not been corrected or redelivered, the buyer can also cancel the purchase when the defect is not insignificant.
11. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules in Chapter 9 of the Consumer Purchases Act, withhold the goods, demand fulfilment of the agreement, demand the termination of the agreement and demand compensation from the buyer. Depending on the circumstances, the seller will also be able to claim interest for late payment, a debt collection fee and a reasonable fee for unclaimed goods.
Fulfilment
The seller can maintain the purchase and demand that the buyer pay the purchase price. If the goods have not been delivered, the seller loses his right if he waits an unreasonably long time to submit the claim.
Elevation
The seller may terminate the agreement if there is a material payment default or other material breach on the part of the buyer. However, the seller cannot cancel if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest on late payment/debt collection fee
If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price pursuant to the Interest on Late Payments Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer may then be held liable for a fee pursuant to the Debt Collection Act.
Fee for unclaimed non-prepaid goods
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee shall not exceed the seller's actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
12. Warranty
A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A warranty thus does not entail any limitations on the buyer's right to complain and claims in the event of delay or defects pursuant to sections 9 and 10.
13. Personal data
The data controller for the collected personal data is the seller. Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer's personal data will only be disclosed to others if it is necessary for the seller to carry out the agreement with the buyer, or in statutory cases.
14. Dispute resolution
Complaints must be addressed to the seller within a reasonable time, ref. sections 9 and 10. The parties shall attempt to resolve any disputes in a friendly manner. If this is not successful, the buyer can contact the Consumer Authority for mediation. The Consumer Authority is available by phone on 23 400 600 or www.forbrukertilsynet.no.
The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is particularly relevant if you are a consumer residing in another EU country. The appeal is filed here: http://ec.europa.eu/odr.
Contact Us
If you have any questions, concerns or complaints about the Sale Terms & Conditions, please contact us:
- By email: [email protected]
